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Mobile

Call Waiting 

info guide 

Use this info guide to learn how to turn on and use Call Waiting. You'll also find troubleshooting tips and FAQs under the tabs below.

Call Waiting lets you answer a second call when you're already on the phone.

Learn more about the Call Waiting service for mobile phones.



Call Waiting allows you to receive incoming calls when you're already on the phone, so you'll never miss a call again.

What type of device do you have?

EVDO/1XRTT

Steps

  1. To answer the second call, press SEND or the phone icon. This puts your current call on hold and connects you with the second caller.
  2. To put the second call on hold and reconnect with the first, press SEND or the phone icon again.
  3. You can alternate between callers as often as you wish, by repeatedly pressing SEND or the phone icon.
  4. To end the active call, press END.

HSPA/UMTS

Steps

  1. To answer the second call, look for the on-screen menu which will provide an option to either Accept or Answer. Choosing this option will put the current call on hold and connect you with the second caller.
  2. Then, use your menu options to put the second call on hold and reconnect with the first caller.
  3. You can alternate between callers as often as you wish by using the menu options. Some phones also allow you to create a conference call with the two callers. Please consult your phone's user guide.
  4. To end the active call, press END.

Helpful hints

  • When one of the callers hangs up, you can continue your conversation with the other caller.
  • If you decide not to answer a second incoming call, and you subscribe to Bell Mobility's Message Centre, the call will be forwarded directly to your voicemail box.
  • If a third call arrives while both lines are busy, the third caller will either hear a busy signal or will be transferred directly to your voicemail box.
  • When using the Call Waiting service, air time charges are applicable for each call taking place simultaneously.